Duty Manager – The Valdene Hotel
The Role
In the position of Duty Manager you create an amazing VIBE – cool, exciting but also relaxed, unpretentious and accessible – for a great eclectic mix of guests whilst maintaining the Ethos, brand integrity and operational standards. Being the face of the Front of House, you have the empowerment to take decisions on their behalf when it comes to guest complaints and requests. By being out and about you ensure quality and consistency in our approach towards guests and keep the edge of what we are!
Responsibilities
- Representing the Management team and take ownership/responsibility when dealing with complaints and guest requests
- Ensure running a smooth Front of house operations and be the ‘go to’ person for FOH teams
- Maintains a strong working relationship to support property operations and goals
- Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety as appropriate
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
- Maintains high visibility in public areas during peak times and performs Front Desk duties in high demand times.
- Complete knowledge of all features and services (including Food & Beverage outlets, menu/price/promotions/hours)
- Fully conversant with all hotel room types, numbers, layout, locations, rates
- To be represented on the Health and Safety Committee and be aware of all relevant legislation.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Empowers employees to provide excellent customer service.
- Ensure all necessary supplies are available for the Front of House in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
- Assist responding to all issues/feedback raised in internal and external reports, if required and liaise with Front of House and hotel management as appropriate
- Ensure all guest special requests are followed through and administrated
Financial
- Follow up on any doubtful accounts
- Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
- Ensure Front Desk balance their close of shift and resolve any discrepancies in audit and cash float balancing
- Liaise and co-ordinate with Accounts for any special billing requests and procedures
- Other ad hoc duties
Benefits
- Training & development
- Opportunity to progress within the company
- Work life balance
- Straight shifts
- 28 days paid holidays per annum
What we are looking for
- Minimum 3 years experience in similar role
- Bachelor Degree in hospitality or equivalent degree
- Previous experience with PMS
- Strong leadership skills
- Ability to speak and write English
- The position will include working on weekends
- Proficiency in the use of MS Office
Job Type: Full-time
Pay:
- Salary ranges from £27,000 to £30,000 (depending on experience)
- Company pension
- Employee discount
- Referral programme
- Sick pay
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location: In person
please send your CV or nay other enquiries to admin@valdenehotelblackpool.com Closing Date: 08/12/2023
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Night Manager – The Valdene Hotel
The Role
This is a challenging and rewarding role that will suit applicants that are already in a Night Manager position or those who have experience in other similar roles/backgrounds that can demonstrate their proven abilities to work in this challenging guest facing environment. The Night Manager will ensure night security and guest safety are maintained at all times during the night operation. The successful candidate will be enthusiastic, flexible, passionate and have an eye for detail.The position will include working on weekends.
Responsibilities
- Representing the Management team and take ownership/responsibility when dealing with complaints and guest requests
- Ensure running a smooth Front of house operations and be the ‘go to’ person for FOH teams
- Maintains a strong working relationship to support property operations and goals
- Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety as appropriate
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
- Maintains high visibility in public areas during peak times and performs Front Desk duties in high demand times.
- Complete knowledge of all features and services (including Food & Beverage outlets, menu/price/promotions/hours)
- Fully conversant with all hotel room types, numbers, layout, locations, rates
- To be represented on the Health and Safety Committee and be aware of all relevant legislation.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Empowers employees to provide excellent customer service.
- Ensure all necessary supplies are available for the Front of House in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
- Assist responding to all issues/feedback raised in internal and external reports, if required and liaise with Front of House and hotel management as appropriate
- Ensure all guest special requests are followed through and administrated
Financial
- Follow up on any doubtful accounts
- Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
- Ensure Front Desk balance their close of shift and resolve any discrepancies in audit and cash float balancing
- Liaise and co-ordinate with Accounts for any special billing requests and procedures
- Other ad hoc duties
Benefits
- Training & development
- Opportunity to progress within the company
- Work life balance
- 28 days paid holidays per annum
What we are looking for
- Minimum 3 years experience in similar role
- Bachelor Degree in hospitality or equivalent degree
- Previous experience with PMS
- Strong leadership skills
- Ability to speak and write English
- The position will include working on weekends
- Proficiency in the use of MS Office
- Willing to work at night shifts
Job Type: Full-time
Pay:
- Salary ranges from £27,000 to £30,000 (depending on experience)
- Company pension
- Employee discount
- Referral programme
- Sick pay
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location: In person
please send your CV or nay other enquiries to admin@valdenehotelblackpool.com Closing Date: 10/11/2023